Frequently Asked Questions
If you don’t find the answer you need below, please feel free to contact us with your questions.
What is Hour Escape Port Jeff?
Hour Escape Port Jeff is Long Island’s best escape room game! Participants are “locked” in a room and have an Hour to Escape – solve our puzzles, codes, and riddles and find the hidden object and clues. Do you have what it takes to escape the room?
Am I really going to be “locked” in a room?
Your safety is our first priority! Although you will be locked in, each escape room game is equipped with an emergency exit key. You can exit at any time, if needed.
Will I be playing with other participants?
Unless you book the entire escape room game, you may be paired with other players. This is a socially interactive game and you will gain more success if you play together.
How do I Book?
Just click here . Reservations are strongly suggested! You can also call us at 631-403-3030 to make your reservation over the phone. Walk-ins are welcome on weekends only, based on current availability. Weekday games are restricted to 4 players or more, and require a 2 hour advance reservation. Looking for before/after hour games? Call us!
How do I book an entire escape room game?
To book an entire escape room, click the “private event” button at the start of your booking. Or, you can purchase the maximum capacity available for that specific game.
How early should I arrive for my game?
We are a live event. Please arrive 15 minutes before your slotted time. Your 60 minutes begins at your reservation time whether you are in the room or not.
Do you have parking?
We have our own parking lot! Plenty of parking is always available and free.
Is there an age limit?
We recommend our escape room games for ages 10 and up. We do allow younger players, but some of the game content may be too difficult for them. Players under 16 must be accompanied by a paying adult.
What is the cost and refund policy?
Our escape room games cost $27 per person. We do not offer refunds once a ticket has been purchased. We understand however, that some times plans change. If you cancel more than 24 hours in advance, we will give you a credit towards a future game.