Frequently Asked Questions

If you don’t find the answer you need below, Please feel free to contact us with your questions.

Hour Escape Port Jeff is Long Island’s best escape room game!  Participants are “locked” in a room and have an Hour to Escape – solve our puzzles, codes, and riddles and find the hidden object and clues. Do you have what it takes to escape the room?
Your safety is our first priority! Although you will be locked in, each escape room game is equipped with an emergency exit key. You can exit at any time, if needed.
Unless you book the entire escape room game, you may be paired with other players. This is a socially interactive game and you will gain more success if you play together.
Just click here. Reservations are strongly suggested!  You can also call us at 631-403-3030 to make your reservation over the phone.  Walk-ins are welcome on weekends only, based on current availability.  Weekday games are restricted to 4 players or more, and require a 2 hour advance reservation.  Looking for before/after hour games?  Call us!
To book an entire escape room, click the “private event” button at the start of your booking.  Or, you can purchase the maximum capacity available for that specific game.
We are a live event. Please arrive 15 minutes before your slotted time. Your 60 minutes begins at your reservation time whether you are in the room or not.
We have our own parking lot! Plenty of parking is always available and free.
We recommend our escape room games for ages 10 and up. We do allow younger players, but some of the game content may be too difficult for them. Players under 16 must be accompanied by a paying adult.
Our escape room games cost $27 per person.  We do not offer refunds once a ticket has been purchased.  We understand however, that some times plans change.  If you cancel more than 24 hours in advance, we will give you a credit towards a future game.