Frequently Asked Questions

If you don’t find the answer you need below, Please feel free to contact us with your questions.

Hour Escape Port Jeff is an interactive Escape Room game. Participants are “locked” in a room and have an Hour to Escape – solve our puzzles, codes, and riddles and find the hidden object and clues. Do you have what it takes?
Your safety is our first priority! Although you will be locked in, each room is equipped with an emergency exit key. You can exit at any time, if needed.
Unless you book the entire room, you may be paired with other players. This is a socially interactive game and you will gain more success if you play together.
Just click here. Reservations are strongly suggested!
To book an entire room, you will need to purchase the maximum capacity for that specific game.
We are a live event. Please arrive 15 minutes before your slotted time. Your 60 minutes begins at your reservation time whether you are in the room or not.
Plenty of parking is always available and free.
We recommend our games for ages 12 and up. We do allow younger players, but some of the game content may be too difficult for them. Players under 16 must be accompanied by a paying adult.
If cancellation is made 48 hours prior to your reservation, you will receive a full refund. If cancellation is made 24 hours prior to your reservation, you will receive a credit for a future game, to be used within 90 days. No cancellations are permitted within 24 hours of your reserved time.